Implementation: Whether you have secured your 5th or 500th customer, every implementation should go smoothly and no stakeholder should feel that they are unprepared to use your technology. NobleStream will help you design and create user guides, FAQs, and training videos while ensuring that faculty, instructional designers, and administrators are ready to become power users.
Support: There is no excuse to leave a customer’s questions unaddressed. We understand that your time is short and sometimes questions about passwords and logins seem menial. It’s exactly the opposite. We’ll improve your response time, create processes around customer success, and begin to track trends in user issues so you know where to focus your development efforts.